Friendstrack Services Private Limited (“we”, “our”, or “us”) aims to keep refunds simple and fair. This Refund Policy explains when and how refunds are made for bookings on our taxi booking platform, website (www.friendstrack.in), or mobile application.
1. Eligible Refunds
Ride not assigned: If no driver is assigned to your booking, any advance paid is refunded in full.
Cancelled by us or the driver: If we or the driver cancel your confirmed ride, any advance paid is refunded in full.
Cancelled by you: Refunds follow our Cancellation Policy, depending on how early you cancel.
Excess or duplicate payment: Any amount charged more than once or above the final fare is refunded.
2. Non-Refundable Cases
Rides already completed as booked.
Cancellations made after the driver has arrived at the pickup point.
No-show by the rider at the pickup location.
3. Refund Timeline
Approved refunds are processed within 5–7 working days to the original payment method. Your bank may take additional time to reflect the amount.
4. How to Request a Refund
Raise a support ticket from the app (Profile → Support Tickets) with your Booking ID, or contact us at +91 9597242700.
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