Friendstrack Services Private Limited (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our taxi booking platform, website (www.friendstrack.in), or mobile application (collectively, the "Platform").
1. Information We Collect
We collect the following types of information to ensure smooth service:
Personal Details: Your name, email address, and mobile number.
Trip Details: Pickup location, drop location, travel route, booking time.
Device Information: IP address, browser type, device model, OS.
Location Data: Real-time GPS location (only with your permission).
Payment Information: Payment mode and transaction details (we do not store full card data).
2. How We Use Your Information
We use your information for the following purposes:
To confirm and manage your taxi booking.
To connect you with the nearest available driver.
To verify your mobile number using OTP.
To improve our features, safety, and app performance.
To provide customer support and resolve issues (including misconduct reports).
To send important updates like ride confirmation, driver details, and offers.
3. Sharing Your Information
We only share information when necessary:
With Drivers: Pickup location, contact number, and passenger name.
With Service Providers: SMS gateways, payment partners, cloud hosting.
Legal Compliance: If required by government authorities or law enforcement.
We do NOT sell, rent, or share your data with advertisers or third-party marketers.
4. Data Security
We implement advanced security measures to protect your data, including:
SSL encryption for all data transfers.
Secure database storage.
Access control with restricted roles.
Regular audits and security checks.
5. Your Rights & Choices
You have full control over your personal data. You may:
Request access to the data we store about you.
Request corrections to inaccurate information.
Request deletion of your account and personal data.
Disable GPS permissions anytime.
Opt out of promotional messages.
6. Cookies & Tracking Technologies
Our website uses cookies to improve user experience and analyze traffic. You may choose to disable cookies in your browser settings, but some features may not work properly.
7. Third-Party Links
Our Platform may contain links to external websites. We are not responsible for their content, privacy practices, or policies.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect such data.
9. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.
10. Grievance Officer (Privacy)
If you have any questions about this Privacy Policy or your data, please contact our Grievance Officer:
Name: K. Nagarajan
Designation: Manager - Customer Relations & Compliance Officer
Phone: +91 9597242700
Email: grievance@friendstrack.in
Address: 31/13, Nadiyamman Kovil Nagar, NGGO Colony Back Side, Pattukkottai - 614601